Terms and Conditions – NeerKart

Welcome to NeerKart. These Terms and Conditions govern your access to and use of the NeerKart website, mobile application, and services. By using our platform, you agree to comply with these terms.

If you do not agree with any part of these terms, please do not use our services.

1. Use of the Platform

NeerKart provides an online marketplace where customers can browse and purchase products from various sellers.

By using our platform, you agree that:

• You are providing accurate and complete information while creating an account.

• You will use the platform only for lawful purposes.

• You will not misuse or attempt to damage the platform or its services.

NeerKart reserves the right to suspend or terminate accounts that violate these terms.

2. User Account

To place orders on NeerKart, users may need to create an account.

You are responsible for:

• Maintaining the confidentiality of your account information

• Ensuring that your login credentials are secure

• All activities that occur under your account

If you suspect unauthorized use of your account, you must inform NeerKart immediately.

3. Product Information

Products listed on NeerKart are provided by sellers. While we try to ensure accurate product descriptions, images, and pricing, there may occasionally be errors.

NeerKart does not guarantee that:

• Product descriptions are completely error-free

• Product colors will appear exactly the same on every device

However, we strive to ensure that all listings are as accurate as possible.

4. Orders and Payments

When you place an order on NeerKart:

• You agree to provide correct delivery information.

• Orders may be confirmed after successful payment or order verification.

• NeerKart reserves the right to cancel or refuse orders in certain situations such as pricing errors, product unavailability, or suspicious activity.

Available payment methods may include:

• Cash on Delivery (COD)

• Digital Wallets (eSewa, Khalti, etc.)

• Other approved payment options.

5. Delivery Services

NeerKart works with logistics partners such as NeerXpress to deliver orders.

Delivery time may vary depending on:

• Customer location

• Product availability

• Logistics conditions

While we aim for timely delivery, delays may occasionally occur due to circumstances beyond our control.

6. Returns and Refunds

Return and refund eligibility depends on the product type and seller policy.

Customers may request a return if:

• The product received is damaged

• The product is incorrect

• The product significantly differs from its description

All return requests must follow the return policy guidelines provided on the platform.

7. Prohibited Activities

Users are strictly prohibited from:

• Providing false or misleading information

• Attempting to hack or disrupt the platform

• Using the platform for fraudulent or illegal activities

• Posting abusive or harmful content

NeerKart reserves the right to take appropriate action against such activities.

8. Intellectual Property

All content on the NeerKart platform including:

• Logos

• Designs

• Text

• Images

• Software

are the property of NeerKart and may not be copied, reproduced, or used without permission.

9. Limitation of Liability

NeerKart acts as a marketplace connecting buyers and sellers. While we strive to maintain high service standards, we are not responsible for:

• Seller-related product issues

• Minor differences in product appearance

• Delivery delays caused by external factors

However, we will assist customers in resolving disputes whenever possible.

10. Changes to Terms

NeerKart may update these Terms and Conditions from time to time. Updated terms will be posted on this page, and continued use of the platform means you accept those changes.

11. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

NeerKart Customer Support
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???? Website: www.neerkart.com