Shipping Policy

Shipping Policy – NeerKart

At NeerKart, we are committed to providing fast, reliable, and efficient delivery services to ensure a smooth shopping experience for our customers. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Once an order is placed on NeerKart, it goes through a verification and processing stage.

  • Orders are usually processed within 24 hours of confirmation.

  • Orders placed on weekends or public holidays may be processed on the next working day.

  • Customers will receive order confirmation and tracking updates once the order is processed.

2. Delivery Areas

NeerKart aims to deliver products across different cities and regions of Nepal through our logistics partner NeerXpress and other delivery partners.

Delivery availability may vary depending on the customer's location.

3. Estimated Delivery Time

Estimated delivery times may vary depending on the delivery location.

  • Inside City Delivery: 1 – 2 business days

  • Nearby Cities / Sub Cities: 2 – 3 business days

  • Outside City / Remote Areas: 3 – 5 business days

Please note that delivery time may vary due to weather conditions, logistics issues, or other unexpected situations.

4. Shipping Charges

Shipping charges are calculated based on:

  • Delivery location

  • Package weight

  • Delivery type

The exact shipping cost will be shown during the checkout process before confirming the order.

5. Order Tracking

Customers can track their orders directly through the NeerKart website or mobile application.

Once your order is shipped, you will receive tracking updates to monitor the delivery status.

6. Failed Delivery Attempts

If delivery is unsuccessful due to reasons such as:

  • Incorrect delivery address

  • Customer unavailable at delivery location

  • Incorrect contact details

Our delivery team may attempt to contact the customer or reattempt delivery.

If delivery continues to fail, the order may be returned or cancelled.

7. Damaged Packages

If a package arrives damaged, customers are advised to:

  • Inform the delivery agent immediately, or

  • Contact NeerKart customer support as soon as possible.

Our support team will assist in resolving the issue according to the return and refund policy.

8. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

NeerKart Customer Support
???? Email: support@neerkart.com
???? Phone: +977-9767713867
???? Website: www.neerkart.com